FAQs | Export Packaging, Warranty & Ordering

Q: How are the machines packaged? Are they safe for long-distance sea freight?

All our MFG machines are packed using international standard export packaging suitable for long-distance sea freight, with anti-rust treatment, waterproof film or vacuum bags, and fumigation-free plywood cases or steel pallets.

Q: What trade terms (Incoterms) do you support?

We support EXW, FOB, CIF, CFR, and DDP/DDU for specific regions; terms are confirmed in the contract.

Part 1: Packaging, Logistics & Transportation

How are the machines packaged? Are they safe for long-distance sea freight?

What trade terms (Incoterms) do you support?

What is the typical lead time?

Which port do you ship from? Can I use my own freight forwarder?

Part 2: After-sales Service & Maintenance

How long is the warranty period?

How can I apply for after-sales service and technical support?

How are after-sales services charged during and after the warranty period?

Do you provide overseas on-site installation and repair services?

How long does the maintenance response take?

Part 3: Ordering & Payment

What are your payment terms?

What is the Minimum Order Quantity (MOQ)?

Part 4: Customization & Quality Control

Our industrial voltage is 220V/415V/480V (60Hz). Can you customize the motor and electrical system?

Will the machine be tested before shipment? (FAT - Factory Acceptance Test)

Are the machine's operating language and manuals in English?